Terms of Use - Alsetha Studio

1. Seller Identification & Scope of Application

1.1 Seller Identity

This website and the associated sales of products or services are operated under the Alsetha Studio brand by the limited partnership CODr SComm.

Company : CODr SComm
Business Number : 0803.393.689
Address : Rue des Aises 48, 6060 Charleroi, Belgium
Email Address : info@codr-consult.be

1.2 Hosting

The domain names alsetha.studio, alsetha.be, alsetha-studio.be, alsetha-studio.com & alsetha-studio.eu are owned by the company CODr SComm.

Domain Manager :

Name : BookMyName, Scaleway SAS
Address : 8 Rue de la Ville l'Eveque, 75008 Paris, France
SIREN : 433 115 904 - RCS Paris
Website : www.bookmyname.com

Hosting located in France :

Name : o2switch
Address : Chemin des Pardiaux, 63000 Clermont-Ferrand, France
SIRET : 510 909 807 00032 - RCS Clermont-Ferrand
Phone : +33 (0)4 44 44 60 40 - +32 (0)2 808 59 58
Website : www.o2switch.fr

1.3 Scope of Application

These general terms of sale & service provision apply to all sales of products or services associated with the Alsetha Studio brand of the limited partnership CODr SComm, whether online, through online marketplaces or at events, conventions or trade shows.
Any order is only considered accepted after written confirmation sent to the Customer or after the effective delivery of products or services.

2. Prices & Payment Terms

2.1 Price Display

The prices of products or services are expressed in euros (€), all taxes included, excluding shipping costs, specific packaging or additional options, unless otherwise stated.
Shipping costs and any additional fees are specified before order validation and are invoiced separately.

2.2 Payment Methods

Payment is made, depending on the case :

Online Purchase : by credit card, PayPal, bank transfer,...
Physical Purchase : by credit card, bank transfer, ...
Purchase via Partner Marketplace : according to the partner marketplace terms.
Service Purchase : by credit card, bank transfer.

2.3 Customized Projects & Made-to-Order

In the case of products or services made to order, at the Customer's request, the establishment of a prior quote is mandatory.
This concerns in particular, and not exclusively, modeling, specific prints, specific engravings or large-scale projects.

The order is only considered validated after acceptance and signature of the quote by the Customer, and payment of a deposit between 30% and 50% of the total project amount, the balance being payable upon final delivery.

2.4 Payment Delays

In case of non-payment at maturity, the Customer will be liable by operation of law, and without prior notice, for late payment interest at the legal rate in force increased by 8%, and a flat-rate compensation of 10% of the remaining amount due, with a minimum of 50 €.

3. Products & Services Offered

3.1 Standard Products Printed to Order

Products made available on this website, as well as on partner marketplaces, are considered standard.

These products are not permanently in stock but are specifically manufactured after order validation.
However, these products retain the status of standard products and are therefore eligible for the right of withdrawal mentioned in point 8.

3.2 Custom Products, Manufactured to Order

Products that are not part of the standard catalog and that are made to order by the Customer, as well as products whose style differs from the standard style, are considered custom products, manufactured to order.
These products are not permanently in stock but are specifically manufactured after order validation. Given the nature of custom products, they are not eligible for the right of withdrawal mentioned in point 8 of these terms.

3.3 Digital Products

Digital products are delivered in the form of downloadable digital files or sent by email after payment and order validation.
They are granted to the Customer under a limited, non-exclusive, non-transferable, and non-assignable use license, in accordance with point 9 of these terms.
Furthermore, in accordance with point 8 of these terms, digital products are not eligible for the right of withdrawal.

3.4 On-Demand Services

Alsetha Studio also offers fully customized services, including in particular :

custom 3D modeling,
on-demand 3D printing from files provided by the Customer,
on-demand laser engraving from files provided by the Customer,
3D product design,
3D model design,
3D prototype design,

3.5 Large-Scale Customized Products

Elements that exceed the standard size of print beds available on the market are considered large custom projects.
For example, life-size prints of everyday products or humans, massive decorations, ...

These projects always require a prior quote and are subject to point 13 of these terms.

3.6 Availability & Description

Due to the artisanal nature of the Studio (design, 3D manufacturing, manual assembly and manual painting), slight variations in colors, textures or dimensions (in the order of approximately 5%) may occur without constituting a manufacturing defect or non-conformity.

4. Delivery & Reception

4.1 Manufacturing & Shipping Time

Standard products and simple custom products : usual manufacturing and shipping time between 1 and 4 weeks from order validation.
Digital products : immediately after order validation.
Large-scale customized products : specific manufacturing and shipping time, communicated and confirmed by quote or written agreement before the order.

4.2 Delivery Location

Delivery takes place, as far as possible, at the address indicated by the Customer when ordering.
In case of error or omission in the address provided by the Customer, Alsetha Studio cannot be held responsible for delay or impossibility of delivery.
Any additional costs and risks will be borne by the Customer.

4.3 Risk Transfer

In accordance with the Code of Economic Law :

For consumer customers (B2C) : the risk of loss or damage to products is transferred to the Customer from the moment they take physical possession of the products.
For professional customers (B2B) : the risk is transferred from the handover of products to the chosen carrier.

4.4 Checks upon Reception

The Customer is required to check the condition of the packaging and products upon delivery.
In case of damage found, they must :

refuse the package or accept it with written reservation to the carrier.
and report the problem to Alsetha Studio within 3 calendar days from delivery, with supporting photos.

4.5 Delivery Delays or Impossibility

In case of delay or impossibility of delivery due to an event independent of Alsetha Studio's will (force majeure, unavailability of raw materials, carrier failure, ...), the Customer will be informed.
If the delay exceeds 60 days, the Customer may cancel their order and obtain a refund of the amounts committed, excluding any other compensation.

5. Reservation of Title

The delivered products remain the property of the seller until full payment of the price, including any late payment interest and compensation.
In case of non-payment of the price at maturity, the seller has the right to repossess the products at the Customer's expense.
Until full payment of these products, the Customer may not resell or pledge them, without the prior written consent of the seller.

The Customer undertakes to warn the seller of any seizure by a third party on the sold products whose price is not fully paid.
Similarly, the Customer undertakes to immediately inform the seller in case the delivered and unpaid products would be located in premises rented by the Customer.

6. Damaged or Non-Conforming Products

6.1 Obligation to Check upon Reception

The Customer is required to immediately check the condition of the received products and their conformity to the order.
Any visible damage (torn packaging, broken product, missing parts, ...) or non-conformity must be reported, with supporting photos, to the seller within 3 calendar days of receiving the package.

6.2 Complaint Procedure

To be admissible, any complaint must be sent by email to info@alsetha.studio and include :

the order number,
the precise description of the problem or defect found,
clear supporting photos of the packaging and the product concerned.

6.3 Carrier Responsibility

In case of loss, theft or damage occurring during transport before effective handover to the Customer, Alsetha Studio remains solely responsible to the Customer and will handle the complaint with the carrier.
If the package shows visible signs of damage (open, torn, wet packaging, ...), the Customer must :

refuse the package, or
accept it with written reservation to the carrier.
In the absence of a reservation formulated at the time of delivery, subsequent complaints for damage attributable to the carrier may be rejected.

6.4 Proposed Solutions

After analysis of the complaint, Alsetha Studio may, at its sole discretion :

replace the product with an identical or similar item,
repair the product if possible,
propose a partial or full refund of the product,
reject the complaint if it is deemed unfounded or late.

6.5 Product Returns

No product may be returned without the prior written consent of Alsetha Studio.
Products must be returned in their original condition, properly packaged, to the address that will be communicated to the Customer.
Return costs are borne by the Customer, unless the defect or damage is attributable to Alsetha Studio.

6.6 Liability Exclusions

Do not constitute defects or non-conformities :

variations related to the artisanal process (tint, texture, paint finish, print streaks, dimensional tolerance of approximately 5%),
damage occurring after delivery due to inappropriate use, shock, exposure to extreme conditions (sun, heat, humidity, ...), or inappropriate maintenance,
damage caused by insufficient packaging during a return made by the Customer.

6.7 Check before Refund

Any refund or replacement is subject to prior verification of the returned product.
If the product returns damaged, incomplete or unusable due to the Customer's fault (particularly in case of insufficient packaging), they cannot obtain any refund.

7. Scales and Dimensions

7.1 Manufacturing Tolerances

Due to the artisanal nature and the 3D printing process, a dimensional tolerance of +/- 5% is allowed.
This variation may concern the total height of the model, wall thickness, or certain fine details. It is considered normal and cannot give rise to a complaint for non-conformity.

7.1 Specifications Provided by the Customer

When the Customer requests a particular non-standard scale, it is their responsibility to verify compatibility with their request.

8. Right of Withdrawal and Exceptions

8.1 Principle

In accordance with articles VI.47 and following of the Code of Economic Law, the consumer customer has a legal period of 14 calendar days to exercise their right of withdrawal, without having to justify reasons or pay penalties.
This period runs :

from the day of physical receipt of the product by the Customer or a third party designated by them (other than the carrier), for material goods ;,
from the day of contract conclusion, for digital content not delivered on a material medium (e.g., files), except exceptions provided below.

8.2 Exercise Modalities

To exercise their right of withdrawal, the Customer must notify their decision clearly and unambiguously by email to info@alsetha.studio, within the 14-day period.
They may use the standard withdrawal form attached to these terms, but this is not mandatory.

8.3 Return of Standard Products

In case of withdrawal concerning a standard product from the standard catalog, the Customer must :

return the product at their expense, properly packaged, within 14 days from the withdrawal notification,
ensure the product is in a condition that allows resale (not used and not damaged).

Refund will only be made after verification of the condition of the returned product.
Return costs remain at the Customer's expense.

8.4 Withdrawal Right Exclusions

In accordance with article VI.53 of the Code of Economic Law, the right of withdrawal does not apply in the following cases :

customized or made-to-order products : any order executed according to the Customer's specifications,
downloadable digital content : from the start of download, subject to express consent of the Customer and their acknowledgment that they thereby lose their right of withdrawal,
incomplete, damaged or unsuitable for resale returned products due to the Customer's fault.

8.5 Refund

In case of valid withdrawal :

the refund covers the price paid by the Customer, including initial standard shipping costs (excluding express options),
it takes place within 14 days from receipt by Alsetha Studio of the withdrawal notification, but may be deferred until actual receipt of the returned products or proof of shipment provided by the Customer.
Refund is made via the same payment method used for the order, unless otherwise agreed with the Customer.

9. Digital Products Use License

9.1 Nature of Products

The digital files sold or distributed by Alsetha Studio constitute digital content protected by copyright law.
The purchase of a digital file does not result in any transfer of intellectual property, but only the grant of a limited, non-exclusive, non-transferable, and non-assignable use right, under the conditions defined below.

9.2 License Granted

The Customer benefits from a license :

personal and non-exclusive,
non-transferable and non-assignable,
valid worldwide,
limited to private and non-commercial use.

9.3 Authorized Uses

Subject to compliance with these general terms, the Customer is authorized to :

download and store digital files for personal use,
print models in 3D for private purposes,
modify digital files for strictly personal use (scale adaptation, technical adjustments, ...).

9.4 Prohibited Uses

It is strictly forbidden for the Customer, without prior written authorization from Alsetha Studio :

to resell, redistribute, lend, give or assign digital files,
to publish, share or put online digital files, even for free (forums, sharing platforms, ...),
to resell 3D prints or engravings from digital files.
to exploit digital files, 3D prints or engravings for commercial purposes, direct or indirect, including in the context of subcontracting or partnership.

9.5 Sanctions

Any violation of these rules constitutes an infringement within the meaning of the Code of Economic Law and the Code of Intellectual Property, exposing the offender to :

immediate termination of the license,
removal of access to files,
civil and/or criminal prosecution,
and claim for damages.

9.6 Files Provided by the Customer

When the Customer provides Alsetha Studio with a digital file or any other content intended to be printed or engraved, adapted or modified, they declare and guarantee having the necessary rights to entrust its exploitation in the context of the order.
The Customer remains solely responsible for compliance with any intellectual property rights attached to the files and content provided.
Alsetha Studio assumes no responsibility in case of violation of licenses, copyrights or other third-party rights related to files transmitted by the Customer.
Alsetha Studio uses these files only for the execution of the order and prohibits any unauthorized distribution or reuse.

9.7 Additional Mentions

A reminder of this license is included in the digital archives (ZIP) containing the digital files.
By validating their purchase, the Customer acknowledges having read these terms and undertakes to comply with them.

10. Warranties

10.1 Customer Acting for Professional Purposes

Any report of an apparent defect or non-conformity affecting the delivered products must be notified to the seller within 7 days of delivery of the products.
Receipt of products by the customer or their agents has the effect of covering any apparent defect that could be found at the time of delivery.

Any report of a hidden defect in the delivered products must be notified to the seller within 15 days of discovery of this defect by the Customer or from the moment they could reasonably have discovered it.

Any legal action relating to hidden defects must be brought within 30 days from the discovery of defects by the Customer or from the moment they could reasonably have discovered them, or from the day of failure of negotiations for an amicable settlement.
No product may be returned without the prior written consent of Alsetha Studio.

During a period of 1 year from taking possession of the products, the seller's warranty is exclusively limited to either repair or replacement of defective products, or to refund or reduction of the invoiced price, without other compensation.
Furthermore, the seller's liability is excluded in case of damage caused jointly by a defect in the delivered products and by the fault of the victim or a person for whom the victim is responsible.
The warranty expires after this one-year period.

10.2 Customer Acting for Private Purposes

The legal warranties provided in articles 1649 bis to 1649 octies of the Civil Code and articles 1641 to 1649 of the Civil Code are applicable.

11. Termination & Contractual Non-Performance

Except in case of force majeure and without prejudice to acquired rights in the following paragraph, in case of unilateral termination of the contract by one of the parties, that party will be liable to the other, as compensation for breach, for an amount equal to 30% of the value excluding VAT of the contract.

Each party will have the right, after a notice that has remained without effect for 30 days, to terminate the agreement by operation of law in the event that the other party remains in default of performing all or part of its obligations, without prejudice to the termination right provided in point 6.
In this hypothesis of wrongful termination, and in addition to the provisions of point 2 relating to non-payment of invoices at maturity, the defaulting party will be liable for termination compensation equivalent to 30% of the contract value excluding VAT.

12. Force Majeure

The occurrence of any event, such as in particular any interruption of production, transport or delivery, strike, lockout, embargo, war, terrorist attack or consequence of attack, shortage of raw materials, epidemic, bad weather and more generally, any event of similar nature affecting the parties or their suppliers and delaying or making impossible the performance of their respective obligations, suspends the performance of their respective obligations.

The party invoking such an event will notify the other party as soon as possible of the proof of its occurrence.
The performance of its obligations will be suspended until notification of the end of the event, it being understood that neither party may claim any compensation from the other party.
The parties will do everything possible to reduce the difficulties and/or damage caused.

If force majeure lasts more than 60 days, the parties will do everything possible to renegotiate the subsequent performance of the contract.

In the absence of agreement, each party will have the right to terminate it by notice addressed to the other party, under the conditions provided in point 7 of these general terms.

13. Custom Projects

13.1 Definition

The following are considered custom projects :

modeling, specific prints, specific engravings or large-scale projects,
custom products, manufactured to order,
large-scale projects,
and more generally, any project requiring specific design, modeling, printing or painting according to the Customer's instructions.

13.2 Order Procedure

Any custom project is subject to a written quote specifying :

the detailed description of the project,
the total price,
the deposit amount,
the estimated completion deadlines,
and, if applicable, special shipping costs.

The quote is valid for a limited period (generally 30 days, unless otherwise indicated).
The order is only definitively validated after written acceptance of the quote by the Customer and payment of the deposit provided.

13.3 Deposit & Balance

The Customer undertakes to pay a deposit between 35% and 50% of the total price, the exact amount of which is determined by Alsetha Studio and clearly indicated in the quote.
The balance is due before final delivery or handover of the project to the Customer.

In accordance with article VI.53 of the Code of Economic Law, the Customer acknowledges that custom projects, being clearly personalized, do not benefit from the 14-day right of withdrawal.
The deposit paid is therefore non-refundable from the start of production or modeling.

13.4 Completion Deadlines

The completion deadlines for custom projects are communicated indicatively in the quote.
Alsetha Studio does everything possible to respect them, but cannot be held responsible in case of delay due to an external or unpredictable event (force majeure, material stock shortage, ...)
A completion delay cannot give rise to cancellation of the order or damages, unless expressly provided otherwise in the quote.

13.5 Modifications During the Project

Any modification request by the Customer after quote validation (for example, scale change, addition of elements, new paint finish) must be confirmed in writing and may give rise to :

a revision of the initial price,
a modified completion deadline,
and, if applicable, a new quote..

13.6 Project Cancellation by the Customer

In case of project cancellation by the Customer after quote validation and production start, the deposit remains acquired by Alsetha Studio as compensation.
If the project is already advanced, Alsetha Studio reserves the right to invoice the Customer an additional portion corresponding to the costs and hours already committed.

14. Personal Data Protection (GDPR)

14.1 Data Controller

The personal data collected in the context of sales and services are processed by CODr SComm, as data controller, in accordance with the General Data Protection Regulation (GDPR - Regulation EU 2016/679) and applicable Belgian legislation.

14.2 Processing Purposes

The personal data collected in the context of sales and services are used for :

contract execution (order processing and delivery),
customer relationship management (communication, complaints, ...),
compliance with legal and tax obligations,
sending commercial information and newsletters if the Customer has consented.

14.3 Data Collected

The data that may be collected include :

identity data (name, first name),
contact details (postal address, email and phone),
billing and payment data,
order history,
and, if applicable, communication preferences (email, SMS, ...),

14.4 Legal Basis for Processing

The processing of personal data is based on :

contract execution,
compliance with legal obligations (for example, invoicing),
Customer consent for sending commercial information,

14.5 Data Retention

Personal data are retained for the time necessary for contract execution and legal obligations (for example, a tax retention period of 7 years).
Data used for commercial prospecting are retained until withdrawal of Customer consent.

14.6 Data Sharing

Data may only be transmitted to third parties in the following cases :

To technical or logistics service providers (hosting provider, carrier, payment provider, ...),
In the context of legal obligations or requests from public authorities,,

Under no circumstances are personal data resold to third parties.

14.7 Customer Rights

In accordance with the GDPR, data subjects have the following rights :

Right of access : obtain confirmation that their data are processed and receive a copy.
Right of rectification, update : correct inaccurate or incomplete data.
Right to erasure, to "be forgotten" : request deletion of their data for legitimate reasons.
Right to restriction and objection : object to processing of their data for legitimate reasons.
Right to data portability : receive their data in a structured and readable format.
Right to withdraw consent : withdraw consent for marketing communications.

14.8 Procedure to Exercise Rights

To exercise their rights, the Customer may :

Send a written request to CODr SComm, specifying the right(s) exercised,
Send an email to info@codr-consult.be,
Send a request via the contact form available on the website.

A response will be provided within a maximum period of one month, in accordance with GDPR provisions.

14.9 Data Security

CODr SComm implements all reasonable and necessary technical and organizational measures to protect personal data against unauthorized access, loss, alteration, destruction or disclosure.

14.10 Complaints to Authorities

In case of dispute, the Customer has the right to file a complaint with the Data Protection Authority (DPA) - Rue de la Presse 35, 1000 Brussels, Belgium - https://www.autoriteprotectiondonnees.be.

15. General Provisions

The nullity or inapplicability of all or part of these general terms may in no case result in the nullity or inapplicability of all of these general terms.
If applicable, the parties undertake to replace the null or inapplicable clause with a valid clause that is closest from an economic point of view to the null or inapplicable clause.
The fact that the seller does not invoke these general terms of sale at a given time cannot be interpreted as waiver to invoke them subsequently.
Any communication and notification between parties will be validly made by registered letter, fax, email with acknowledgment of receipt, for the seller at its registered office, and for the buyer at its registered office or domicile.

16. Applicable Law & Competent Jurisdiction

16.1 Applicable Law

These general terms as well as all sales and services concluded by Alsetha Studio are governed by Belgian law, to the exclusion of any other legislation.

16.2 Contract Language

These general terms are written in French, which is binding in case of dispute.
Any possible translation has only an informative value.

16.3 Amicable Settlement of Disputes

In case of dispute, the parties will endeavor to seek an amicable solution before any legal action.
The consumer Customer also has the possibility to resort free of charge to an approved consumer mediation service (https://www.mediationconsommateur.be) or the European online dispute resolution platform (https://ec.europa.eu/consumers/odr).

16.4 Competent Jurisdiction

In the absence of an amicable agreement, any dispute relating to the interpretation, execution or validity of these general terms will be submitted to the exclusive jurisdiction of the courts of the judicial district of CODr SComm (Charleroi, Belgium).

17. Update

These General Terms of Sale & Service Provision may be updated at any time.
The last update was made on November 19, 2025.

Annex 1 - Standard Withdrawal Form

(To be completed and returned only if the Customer wishes to withdraw from the contract, in accordance with article VI.49 of the Code of Economic Law)

For the attention of:
Alsetha Studio - CODr SComm
Rue des Aises 48, 6060 Charleroi, Belgium
Email : info@codr-consult.be

I hereby notify you that I withdraw from the contract concerning the sale of the good or service below :

  Order of : .........
  Order number : .........
  Order date : .........
  Product(s) concerned : .........

Name and first name : .........
Address : .........
Customer email : .........

Customer signature (only if notification by postal mail)
In case of electronic sending, the mention of the name and date by the Customer serves as validation. Date : .........

Legal reminders :

The Customer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal.

Return costs are at the Customer's expense.

Exceptions : customized or made-to-order products, downloaded digital files, services performed after express agreement.